I receive error message that the “Tax File Number already exist” and I cannot pre-fill.

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• I am receiving error messages saying "system error" or "rejected your submission" after submission.

  If you receive error messages like this, please contact the trainers as soon as possible through support@accountsnextgen.com.au or via chat. You also have the option to submit your statements via email so the trainer will manually record your mark in ...

• Why is the ABN or TFN given in the case studynot valid?

  The ABN and TFN in the case study are made up for privacy reasons. If you have issues with proceeding, you can use a valid ABN or TFN in the assessments.

• What is the difference between GST free and BAS excluded tax codes?

  GST Free Expenses will be used for all the purchases you make that don't have GST in them. BAS Excluded will be used for things that don't get included in your Business Activity Statement.

• Why is my GST amount in Xero different to the amount on invoice?

  Please select the right tax code and rates in Xero.One common mistake is made between GST inclusive or exclusive.

• I cannot find the induction invitation.

  Make sure that you have book for the Induction. You will receive the invitation at the time of Induction itself. The trainer will contact you from their end. Before the induction, you need to sign the training agreement.